Terms & Conditions

1. Acceptance of Terms

By accessing or using the Tyra website (usetyra.com and any successor domains), the Tyra iOS application, or any related APIs, features, or services (collectively, the "Service"), you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be communicated through the app, email, or other reasonable channels. Continued use after the effective date constitutes acceptance.

2. The Service

Tyra is an AI-powered going-out concierge for discovering venues and events. Features include AI chat and voice recommendations, discovery, lists and saves, reviews and sentiment, and related tools across web and iOS. Features may be added, changed, suspended, or removed at any time.

Tyra is also available as an app within ChatGPT through OpenAI's Apps SDK, where it provides event discovery and links out to third-party ticketing and reservation platforms to complete any RSVP or purchase. When you access Tyra through ChatGPT or any other third-party platform, that platform's own terms also apply to your use of it (see Section 10).

3. Eligibility, Geographic Scope & Accounts

You must be at least 13 years old (or the minimum legal age in your jurisdiction) to use the Service. The Service is intended for residents of the United States and Canada. We do not market to and do not knowingly direct the Service to residents of other countries, and we reserve the right to refuse or terminate accounts that are outside our intended geographic scope.

You agree to provide accurate information, maintain one account per person, and keep your credentials secure. You are responsible for all activity under your account. We may suspend or terminate accounts for violations of these Terms or for security, legal, or operational reasons. You may delete your account at any time from in-app Settings.

4. License to Use

Subject to these Terms, Tyra grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal, non-commercial use.

5. Apple App Store Terms (iOS Users)

The following applies if you obtained the Tyra iOS application from the Apple App Store:

• These Terms are between you and Tyra (FETTI LABS LLC) only, and not with Apple Inc. ("Apple"). Tyra is solely responsible for the iOS application and its content.
• Your license to use the iOS application is limited to a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms.
• Apple has no obligation to provide maintenance or support for the iOS application. Any maintenance or support is Tyra's responsibility.
• In the event of any failure of the iOS application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the iOS application.
• Tyra, not Apple, is responsible for addressing any claims by you or any third party relating to the iOS application, including product liability, failure to conform to applicable legal or regulatory requirements, and consumer-protection claims.
• Tyra, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party intellectual property infringement claim relating to the iOS application.
• You represent that (a) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and (b) you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a third-party beneficiary.

6. Acceptable Use

You agree not to:

• Use the Service unlawfully or to harm others
• Harass, threaten, defame, or impersonate any person
• Post misleading, fraudulent, or illegal content
• Attempt to reverse engineer, scrape, or otherwise obtain source code, models, prompts, or training data
• Use bots, automated agents, headless browsers, or unauthorized integrations to access the Service or scrape recommendations, listings, or Tyra-curated content
• Jailbreak, prompt-inject, or otherwise attempt to bypass the AI's safety, content, or system instructions, or to extract system prompts, internal tools, or training data
• Use Tyra outputs to train, fine-tune, evaluate, or build a competing AI model or dataset
• Use the Service to generate or distribute content that is illegal, infringing, sexual (including any sexual content involving minors), hateful, harassing, threatening, or discriminatory
• Abuse, manipulate, or stress-test the AI features
• Upload viruses or malicious code or attempt to disrupt the Service

7. User Content & Feedback

You retain ownership of content you submit (lists, reviews, notes, profile information, and similar). You grant Tyra a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify (for formatting and display), distribute, and display your content as needed to operate and improve the Service. You represent that you have the rights needed to grant this license and that your content does not violate these Terms or any law. We may remove content that violates these Terms or creates risk for users or the platform.

Feedback license. If you send us feedback, suggestions, ratings, corrections, ideas, or feature requests, you grant Tyra a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback for any purpose, including improving the Service, without attribution or compensation. Feedback is non-confidential.

8. AI Features — Important Disclaimer

Tyra produces AI-generated recommendations using third-party large language models and voice services (currently Google Gemini and Deepgram). You acknowledge and agree that:

• AI outputs can be wrong. Outputs may be hallucinated, fabricated, biased, outdated, or simply incorrect — including venue names, addresses, hours, accessibility, pricing, age policies, dress codes, or whether a place still exists or is open.
• Not professional advice. Outputs are not legal, medical, financial, safety, or other professional advice.
• Verify before relying. Always confirm important details (reservations, capacity, hours, prices, safety) directly with the venue or organizer.
• Your decisions, your responsibility. You are solely responsible for decisions you make based on AI output.
• Voice accuracy. Voice transcription and synthesis accuracy is not guaranteed. We do not use voice for biometric identification.
• Model changes. We may change AI models, providers, prompts, or behavior at any time without notice.
• Outputs are not unique. Other users may receive similar or identical responses; outputs are not personalized in a legally meaningful sense and are not a guarantee of any outcome.
• No automated decisions. We do not use AI to make solely-automated decisions that produce legal or similarly significant effects about you.

9. Real-World Activities

Attending events, visiting venues, and interacting with third parties discovered through Tyra is at your own risk. Tyra is not the organizer, host, ticketing agent, or operator of these activities. You are solely responsible for your decisions, your safety, and your interactions.

10. Third-Party Services

The Service incorporates or links to third-party services including Google Maps and Places, reservation and ticketing platforms, payment processors, analytics providers, and advertising platforms. These services are governed by their own terms and policies, and we are not responsible for them.

Tyra is also distributed through third-party platforms, including ChatGPT (operated by OpenAI). When you use Tyra on such a platform, that platform's own terms and privacy policy govern your use of the platform itself, in addition to these Terms.

11. Subscriptions & Payments

11.1 Web (Stripe / Paddle)

Plans, prices, and included features are described at checkout. Paid plans renew automatically until canceled. You can cancel at any time from account Settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable. Applicable taxes are calculated and, where applicable, collected and remitted by the processor (on Stripe managed-payments sessions, Stripe acts as merchant of record; on other sessions, the seller of record varies by plan and region).

11.2 iOS (Apple In-App Purchase via RevenueCat)

Purchases on iOS are billed by Apple through your Apple ID. Auto-renewing subscriptions renew at the end of each billing period unless canceled at least 24 hours before period end. Manage and cancel subscriptions in your Apple ID Settings. Refund requests are handled by Apple under its policies.

11.3 Price Changes & Free Trials

We may change prices with reasonable advance notice. Continued use after the effective date constitutes acceptance of the new price. Free trials, if offered, automatically convert to paid subscriptions at the end of the trial unless canceled before then.

11.4 Promotions & Referral Credits

Promotional codes, discounts, and referral credits are non-transferable, have no cash value, and may be modified or revoked at any time, including for suspected fraud, abuse, or violation of these Terms.

11.5 Tyra Credits & Usage

Tyra access is metered in credits. Each chat message, voice session, and certain AI-powered actions consume one or more credits; the exact cost per action is shown in-app and may change as we add or refine features.

• Free plan: 10 credits granted weekly. Unused credits do not roll over — your balance is reset to 10 at the start of each weekly cycle.
• Tyra Plus: 200 credits granted monthly on your renewal date. Unused credits do not roll over and have no cash value; your balance is reset to 200 each billing period.
• Free trial: a one-time allotment of 30 credits for the trial window. Any remaining trial credits are cleared when the trial converts or is canceled.

Credits are a license to use the Service, not stored value or a refundable currency. They cannot be transferred, sold, exchanged for cash, or carried between accounts. Except where required by law, we do not refund unused credits when a subscription is canceled, downgraded, or terminated for breach of these Terms.

We may adjust credit grants, per-action costs, and reset cadence with reasonable notice (in-app or by email). If a change materially reduces what an active paid subscriber receives mid-period, we will either honor the prior allotment until period end or offer a pro-rated remedy.

11.6 Beta Features

Features labeled beta, experimental, preview, or early access are provided as-is, may be unstable, may change or disappear without notice, and carry no service level commitment.

12. Marketing Communications

By creating an account, you agree to receive transactional messages (account, billing, security, reservation reminders), and, where you opt in, marketing emails and marketing push notifications from Tyra.

• Marketing email: every marketing email includes an unsubscribe link. You can also email hello@usetyra.com to be removed from marketing lists.
• Push notifications: marketing pushes are opt-in via the operating system and can be disabled at any time in app or OS settings.
• Transactional messages are part of the Service and cannot be opted out of while you have an active account.
• See our Privacy Policy for information about advertising pixels, retargeting, and how to opt out of "sharing" for cross-context behavioral advertising.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for any breach of these Terms, for security or legal reasons, or at our reasonable discretion. Sections that by their nature should survive termination (including IP, disclaimers, limitations of liability, indemnity, feedback license, and dispute resolution) will survive.

14. Intellectual Property

The Service, including the Tyra brand and logos, software, design, and curated or aggregated content, is owned by or licensed to FETTI LABS LLC and is protected by intellectual property laws. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works without our prior written permission.

15. DMCA / Copyright

If you believe content on the Service infringes your copyright, send a notice to hello@usetyra.com with the information required by 17 U.S.C. § 512(c)(3): identification of the work, the allegedly infringing material and its location, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your physical or electronic signature. Counter-notices may be submitted to the same address.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT INFORMATION SHOWN IS ACCURATE, CURRENT, OR COMPLETE.

WITHOUT LIMITING THE FOREGOING, ALL AI OUTPUTS, RECOMMENDATIONS, TRANSCRIPTIONS, AND SYNTHESIZED RESPONSES ARE PROVIDED "AS IS," MAY BE INACCURATE OR FABRICATED, AND ARE NOT A GUARANTEE OF ANY OUTCOME. SEE SECTION 8.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TYRA AND FETTI LABS LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) AND (B) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, IN WHICH CASE THESE LIMITS APPLY ONLY TO THE EXTENT PERMITTED.

18. Indemnification

You agree to indemnify, defend, and hold harmless FETTI LABS LLC and Tyra and their officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your content, your violation of these Terms, or your interactions with other users or third parties.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

Informal resolution: Before filing a claim, you agree to try to resolve the dispute informally by contacting hello@usetyra.com. If we cannot resolve the dispute within 30 days, either party may proceed to formal resolution.

Binding arbitration: Except for claims that qualify for small-claims court and except as otherwise prohibited by law, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, seated in New York, New York. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury trial waiver: YOU AND TYRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AND TYRA WAIVE ANY RIGHT TO A JURY TRIAL.

30-day arbitration opt-out: You may opt out of the arbitration provision by emailing hello@usetyra.com within 30 days of first accepting these Terms, with your name and a clear statement that you opt out of arbitration.

20. Changes to These Terms

We may modify these Terms from time to time. Material changes will be communicated through the app, email, or other reasonable channels and, where appropriate, may require re-acceptance to continue using paid features. Continued use of the Service after the effective date constitutes acceptance.

21. General

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Tyra regarding the Service.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• No waiver: Our failure to enforce a right is not a waiver of that right.
• Assignment: We may assign these Terms; you may not assign without our prior written consent.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control (including outages of upstream AI, payment, or cloud providers).
• Notices: We may give you notices via in-app message or to the email address on your account. Notices to us should be sent to hello@usetyra.com.
• Headings: Headings are for convenience only and do not affect interpretation.

22. Contact

FETTI LABS LLC dba Tyra
2918 Avenue I, Unit #5360
Brooklyn, NY 11210
hello@usetyra.com